How a 90’s action star can help you handle difficult clients

Do you love a good action flick? I do. Especially the old-school ones. Life seemed simpler then. Bruce Willis, good guy. Interchangeable villain, bad guy.

Well, I’m no action hero and I have no desire to fight some bad guy with the fate of the world resting on my shoulders. But, from time to time, I do wish I had the resourcefulness and resolve and witty come-backs these TV and movie characters have. My challenges with work may not impact the fate of the world, but they do impact my peace of mind and well-being. And of course, my choices also impact the peace of mind and well-being of my clients.

Since that’s important to me, I reached out to Dr. Ganz Ferrance, a psychologist and Business of Design favorite and he had some surprising advice about handling difficult situations and difficult client interactions.  You’ll love EP 002 in our podcast series. May the force be with you.

EP 002 | Listen Now

 

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