Letting Go

Letting go of items that have sentimental  to you can be challenging. Just ask me about the pink flamingo. When Our family moved from a big house into a smaller condo, I struggled, just like my clients sometimes do, with letting go of items. That lead me to hire expert help and I called Downsizing […]

NEW Course | Expanding the Client Relationship

Congratulations. You have a client that you really love. You are an ideal fit.  Perhaps you’ve already successfully completed a project together and you want to keep the relationship alive so you’ll be top of mind when the next job comes around. Or, you’re in the middle of a small project, it’s going well and […]

3 Lousy, but Popular, Methods for Calculating Flat Fees

If you’ve worked predominately on hourly fee contracts—billing customers after the fact for tasks that are already completed—you know that business model is not without its flaws. Clients often balk at fees, wondering how they added up so quickly, or express genuine alarm that they had no idea how expensive the process would be. Sometimes they demand you […]

Drawing Matters

We all want to save our clients money wherever possible. We can do that by becoming more efficient at the tasks we perform—having focus and discipline when we shop on the client’s behalf, creating tight back-end systems for obtaining quotes, ordering product, tracking items, and fine-tuning our project management skills. But you can’t save clients […]

Budgeting for Accessories

We all know a project is not finished until it’s accessorized and styled. But determining a budget for that kind of thing can be challenging. One tip I learned from Gillian Gillies (who is the guest on Podcast EP 005 Styling Matters), is to run through a high-low scenario with clients as you discuss the […]

Start where you are…

Many of you reach out to us and say you are overwhelmed. “15 Steps? I can’t even return all the phone calls I need to. How will I make time for all of this?” Our response? “How will you survive if you don’t make time?” But don’t despair. Start where you are. You can’t implement […]

A newsletter to inspire you…

We are loving the newsletters that BOD member Traci Zeller sends out. Get inspired! Thank you Traci for letting us share. Tailored to a ‘T'(ZD) Like so many designers, I have a passion for beautiful, high-quality fabrics (and any expertly crafted goodies like pillows, draperies, and upholstered pieces made from them!). I’ve been thinking recently […]

How a 90’s action star can help you handle difficult clients

Do you love a good action flick? I do. Especially the old-school ones. Life seemed simpler then. Bruce Willis, good guy. Interchangeable villain, bad guy. Well, I’m no action hero and I have no desire to fight some bad guy with the fate of the world resting on my shoulders. But, from time to time, […]

Selling the Consultation

This questions comes up a lot. Do you sell your consultations through email, over the phone, or on your website? What is the best way to close the deal? Get more great tips on the consultation process from Kimberley and Veronica Solomon as they talk candidly about all aspects of the consultation from first phone call, […]

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