As you arrive at Steps 12 & 13 it’s tempting to start celebrating. After all, the finish line is near and all the “hard stuff” is done. It’s time to pat yourself on the back. Or, is it? It’s all too easy for long term long time client relationships to fall apart at this critical stage because of a nagging or neglected deficiency.
Since deficiencies occur with regularity—you can guarantee every project will have at least a couple—a commitment to resolve them broadcasts your high standards to clients and trades.
In this course we will learn how to:
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