Of course we want our clients to like us, even love us. Although a desire to please is understandable, there are times when it can be detrimental to managing a job effectively. In fact, there are times when a firm no is the wisest response and the best way to maintain a strong, healthy client relationship. It isn’t easy, but it’s possible to develop better boundaries and a healthy respect for the word no.
In this course we learn:
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