Of course we want our clients to like us, even love us. Although a desire to please is understandable, there are times when it can be detrimental to managing a job effectively. In fact, there are times when a firm no is the wisest response and the best way to maintain a strong, healthy client relationship. It isn’t easy, but it’s possible to develop better boundaries and a healthy respect for the word no.
In this course we learn:
the difference between aggressiveness, passiveness and assertiveness
physical tips to assist with assertiveness
the importance of establishing client, trade and personal boundaries
that setting boundaries is the responsibility of the business owner