Introduction


Design professionals who have taken business of design courses have noticed – and I think appreciate – that I speak fairly regularly about mistakes. Now, why would I do that? I’m a professional. For goodness sakes, I’m a teacher and I’m admitting that I make mistakes. Yes. Because, Mistakes Happen. All the time.

Sometimes the mistakes are mine. Other times, the mistake is the result of a supplier or trade error. Regardless, as the design professional, it’s my job to deal with these missteps in the most efficient manner possible.