EP 002 | Handling Difficult Clients Like a 90’s Action Hero with Dr. Ganz Ferrance


About this Episode

Want to handle difficult clients and challenging situations with total authority? Well then, channel your inner 90’s action star (think Steven Segal)! Using a simple and effective technique, you can diffuse any challenging situation and turn an uncomfortable exchange into an affirming and positive step forward in your relationship. The bonus: this technique works with friends and family too.
In this episode we learn:
– how to diffuse a bad situation that is escalating.
– stress-reducing strategies that will keep you in top-shape for the challenging work you do.
– why hiring a coaching and/or psychologist is a sign of strength.
– 5 reasons you absolutely should charge more money.

Show Notes

0:14  |  Wouldn’t it be awesome to have special powers?
2:10  |  We LOVE our sponsors.
4:18  |  Intro Dr. Ganz.
5:15  |  Meet Dr. Ganz.
6:48  |  Aikido. How to meet force with gentleness.
9:56  |  Active listening and validating the client.
14:10  |  Practice makes perfect.
21:30  |  Opportunity, not blame.
14:20  |  Drive-thru techniques you can use.
21:30  |  Opportunity, not blame.
23:58  |  How to build a stress buffer.
26:37  |  Working for too little money will destroy your long-term enjoyment.
30:08 |  The better you feel, the better you do.
30:30  |  Chasing the buck and why it doesn’t pay in the long run.
31:45  |  Getting over the fear of raising your rates.
33:05 |  Dr. Ganz describes the value interior design professionals deliver.
43:20  |  Setting an intention to make your clients happy.
47:26  |  Take good care of yourself and do better work.
49:00  |  PEP Perpetually Evolving Perfection.
51:50  |  Rapid Fire Value Bombs: 5 reasons you need to give yourself a raise.

Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

Meet Dr. Ganz

Dr. Ganz Ferrance holds a Ph.D. in Counseling Psychology and an M.A. in Developmental and Educational Psychology from Andrews University in Michigan. In addition, he is the former Public Education Coordinator as well as the former Vice-President of the Psychologist’s Association of Alberta. For over 25 years he has been helping individuals, couples, families, and corporations reduce their stress, improve their relationships and enjoy more success.

“Dr. Ganz” is a favorite of the media and over the past 12 years has been interviewed by The Edmonton Journal, CBC Radio, 630 CHED, Good Morning Canada, CTV News, Psychology Today, Ebony Magazine and many more media outlets.  He has also been a regular “Health and Lifestyle” panel expert on Alberta Primetime for over 5 years. His deep belief in “positive psychology” helps you be your very best. Dr. Ganz presents his information in a straight-forward, down-to-earth, no-nonsense way.

Dr. Ganz prides himself on being a fellow “work-in-progress” and does not presenting anything that he has not personally put his blood, sweat and tears into. This approach has made him a sought-after public speaker—with audiences in the United States and Canada enjoying his fun, engaging, and life-changing presentations on beating stress and building superior relationships.


Take Aways

5 Reasons you Should (really!) Raise your Rates

  1. Own your expertise.
  2. The right fee builds a better design business.
  3. When you feel better, you perform better. (Higher fees feel good!)
  4. You owe it to your family.
  5. People will treat you in the way you’ve asked to be treated.

Recommended Learning


  • Veronica Solomon

    Listening now. This is great! Dr Ganz sounds like he might be Jamaican? (like me)

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