EP 013 | MANAGING CLIENTS
About this Episode
If you are looking for advice on how to change your clients, you won’t find it here. As the professionals, it’s our job to manage the clients and their expectations so the renovation, remodeling, styling, decorating, landscaping project is an enjoyable one. Preparing the client for the work ahead is a full-time job and there are critical moments in the process.
In this episode we learn:
– it takes courage to speak your truth to clients, but they appreciate it.
– being selective about projects brings peace of mind and grooms a better clientele
– the higher your rate, the less likely you are to get push back from clients
Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.
Meet Shai DeLuca Tamasi
Shai DeLuca-Tamasi is the founder and president of SHAI DELUCA INTERIOR DESIGN, located in what has been described as one of North America’s hottest design hubs: Toronto.
SHAI DELUCA INTERIOR DESIGN’s internationally award winning design studio is known for its distinct combination of modern appeal with transitional overtones, providing a classic yet timeless feelin a soothing and warmly understated manner.
“Life is in the details, style accordingly”, says Shai. This principal guides the style Shai provides for his clients. Each design project sympathetically reflects the architecture, setting and client desires as shown in the many projects he has designed — whether a contemporary, hillside residence in Toronto, an urban paradise in New York or a Bauhaus gem in Tel Aviv.
In 2011 Shai joined Canada’s top design professionals as an Interior Design Expert on Canada’s number one lifestyle show: Cityline.
Active in the North American interior design community, Shai works continuously as a design visionary pursuing projects that will continue to put his studio on the international design map.
- Shai uses a Frequently Asked Questions format when he first meets new clients.
- The higher your rate, the less likely clients will challenge your ideas and your authority.
- For more on managing clients, read BOD Volume 1: Have the Professional Life You’ve Always Wanted.