EP 033 | Managing Client Expectations with Kimberley Seldon
About this Episode
Failing to manage the client’s expectations is a sure-fired way to destroy project harmony. In this one-on-one podcast with Kimberley, she reviews techniques and systems for efficient and effective communication with clients.
In this episode we learn:
– the number one reason you get fired
– specific moments when stating the truth is imperative
– why it’s ok to be busy
– how to take back control of your personal life
– healthy boundaries for healthy interactions
Develop a specific strategy for staying ahead of the client questions. A weekly (or more frequent) check-in can assure your client that you are on the job and everything is under control.
BOD & You
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COURSE: Dealing with Difficult Clients