EP 033 | MANAGING CLIENT EXPECTATION
About this Episode
Failing to manage the client’s expectations is a sure-fired way to destroy project harmony. In this one-on-one podcast with Kimberley, she reviews techniques and systems for efficient and effective communication with clients.
In this episode we learn:
– the number one reason you get fired
– specific moments when stating the truth is imperative
– why it’s ok to be busy
– how to take back control of your personal life
– healthy boundaries for healthy interactions
Develop a specific strategy for staying ahead of the client questions. A weekly (or more frequent) check-in can assure your client that you are on the job and everything is under control.
BOD & You
As interior design professionals, we LOVE our work because it matters so much. We want our clients to get our best every time, because it’s going to affect the way they live for years to come. But doing our best work isn’t possible if we can’t dedicate ourselves to it. And we can’t dedicate ourselves to it if doesn’t earn us a living.
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