EP 070 | More Mistakes with Kirsten McCoy – Part 1



About this Episode

More mistakes? Yup. We’ve all made them. In this episode, and subsequently in EP 077, we are going to hear from two Business of Design™ members on mistakes they’ve made and how they solved them and recovered.
In this episode we learn:
– it’s important to establish the point person (who gets to make the final decision)
– never deviate from important protocol, like how to present STEP 5
– include your policy for custom items in your contract
– watch out for “friending” clients, keep it professional

Take Aways

Kirsten recommends business advice by Napoleon Hill.

Design Intervention

Kirsten McCoy says, “Raise your rates”. Share your fees with others in your community so you create a standard that benefits everyone.

Meet Kirsten McCoy

Award winning designers Laura Buchner and Kirsten McCoy are the principal partners of Meadowbank Designs. The firm was founded in 1982 by Penny Steele and was named for her former estate on the celebrated Main Line of Philadelphia, Pennsylvania. Laura and Kirsten met at Drexel University where they both completed their Masters’ degrees in Interior Architecture and Interior Design. Upon graduation, they worked under Penny’s esteemed tutelage for many years, and then purchased the company in 2005.

They are known for redefining traditional residential interiors utilizing their extensive knowledge of historic architecture and construction systems to craft personal, colorfully layered, high-tech solutions for each client. They strive to create “modern traditional” interiors while still respecting the company’s history and provide the highest quality of design excellence and personal service.

With an added background in psychology and business, Laura and Kirsten are able to provide intuitive design counsel to clients to help them achieve the most personal version of their dream home, while providing transparent professional administration of their investment.

Located in Wayne, Pennsylvania on Philadelphia’s Main Line suburbs, Meadowbank Designs is currently busy working on projects in and around Philadelphia, the Pocono Mountains region and the New Jersey Shore area, and have recently completed projects in New England, Florida, Wyoming and California.

Kirsten F. McCoy, Allied ASID

Meadowbank Designs

Recommended Learnings:

COURSE: Mission Statement | The Heart of Your Interior Design Company

COURSE: 10 Business Essentials for Women Entrepreneurs

COURSE: 7 Steps to Supersize Profits | Only Optimizers

Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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