EP 077 | MORE MISTAKES – PART 2
About this Episode
More mistakes? Yup. We’ve all made them. In this episode, a continuation of EP 070, we are going to hear from another Business of Design member on mistakes she’s made as well as how to own them, how to solve them and how to avoid them.
In this episode we learn:
– get a great script to vet clients
– take control of when you onboard clients
– to let yourself consider, what’s the worst that can happen, as a way to keep yourself calm
– to make an apology without a lot of fuss or drama
– always do a debrief at the summation of a project
– consider giving potential hires a task to complete as part of the interview process
If you don’t have a proper intake process, sign up for a short and powerful coaching package: Sales and Design Consultation Training with Aysun Kuck. Find out more…
Ruxana Oosman says, “Get comfortable with your numbers. Understand your profit and loss. Understand profit margin, not just overall, but by job and by category of goods.”
Meet Ruxana Oosman
Ruxana Oosman is an interior designer based in central Vermont where she runs her eponymous design firm, Ruxana’s Home Interiors LLC. Ruxana enjoys creating warm, inviting homes that welcome family & friends….spaces that are stylish and comfortable; classic yet livable.
Ruxana received her BA in Interior Design and her extensive world travels, combined with her years of professional experience, have cultivated her understanding of a vast array of design styles and a keen eye for interior architecture.
Ruxana’s Home Interiors LLC, is design-driven but relationship focused. They believe that service is about providing hospitality and warmth to their clients through their signature design deliverance process.
They believe that their clients are partners in the design process and in Ruxana’s words “We are our clients’ advocates and we take the time to understand them, their project, goals and lifestyle. We endeavor to build client relationships that last a lifetime.”
Certified Living In Place Professional CLIPP (™)
Ruxana’s Home Interiors LLC