EP 077 | More Mistakes with Ruxana Oosman – Part 2



About this Episode

More mistakes? Yup. We’ve all made them. In this episode, a continuation of EP 070, we are going to hear from another Business of Design™ member on mistakes she’s made as well as how to own them, how to solve them and how to avoid them.
In this episode we learn:
– get a great script to vet clients
– take control of when you onboard clients
– to let yourself consider, what’s the worst that can happen, as a way to keep yourself calm
– to make an apology without a lot of fuss or drama
– always do a debrief at the summation of a project
– consider giving potential hires a task to complete as part of the interview process

Take Aways

If you don’t have a proper intake process, sign up for a short and powerful coaching package: Sales and Design Consultation Training with Aysun Kuck. Find out more…

Design Intervention

Ruxana Oosman says, “Get comfortable with your numbers. Understand your profit and loss. Understand profit margin, not just overall, but by job and by category of goods.”

Meet Ruxana Oosman

Ruxana Oosman is an interior designer based in central Vermont where she runs her eponymous design firm, Ruxana’s Home Interiors LLC. Ruxana enjoys creating warm, inviting homes that welcome family & friends….spaces that are stylish and comfortable; classic yet livable.

Ruxana received her BA in Interior Design and her extensive world travels, combined with her years of professional experience, have cultivated her understanding of a vast array of design styles and a keen eye for interior architecture.

Ruxana’s Home Interiors LLC, is design-driven but relationship focused. They believe that service is about providing hospitality and warmth to their clients through their signature design deliverance process.

They believe that their clients are partners in the design process and in Ruxana’s words “We are our clients’ advocates and we take the time to understand them, their project, goals and lifestyle. We endeavor to build client relationships that last a lifetime.”

Ruxana Oosman
Certified Living In Place Professional CLIPP (™)
Ruxana’s Home Interiors LLC
Rutland, Vermont


Recommended Learnings:

COURSE: Design for Living | A blueprint for your life

COURSE: Getting the Job Done Right | Taking Inventory

COURSE: Goal Setting for Success | A Step-by-Step Approach

Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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