EP 082 | Kimberley Seldon on Client Talks – Keep In Touch



About this Episode

Hear what a client has to say about keeping in touch, building a relationship, and the heartbreak that comes from working with a designer whose integrity goes MIA.

In this episode we learn:

  • it’s reassuring to clients to know you are thinking about them, during and after the project
  • a client’s perspective on some unsuccessful designer relationships
  • having a healthy rapport with the client is vitally important but it does not substitute for a job well done
  • there’s a distinction between a corporate holiday basket and a spontaneous check-in call

Design Intervention

Kimberley suggests: Interview current and past clients to find out how you are doing. They are the main authority on your performance.

Meet Jane

Jane is a former client of Kimberley Seldon Design Group. In this episode she shares her insights on staying in touch with clients before, during and after the project. She also shares stories from working with other designers. Kimberley is her fourth designer (hopefully her last). She had pretty good experiences with two others. However, a very poor experience with a local designer who is still in business. *sigh

Jane’s allowed us to use a photo of her home, rather than a headshot of her.

Recommended Learnings:

COURSE: Ideal Client, Ideal Project, Close the Deal

COURSE: The Client Binder | A Lasting Impression

COURSE: Healthy Boundaries






Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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