EP 085 | How To Apologize with Kimberley Seldon
About this Episode
When it’s time to say, “I’m sorry,” to a client, there are strategic ways to make it count. Own it, express regret and take responsibility.
In this episode we learn:
- entering “victim” mode prevents us from growing into powerful business owners
- plug loop holes in your procedures that put you in a position of vulnerability
- avoid words like if and but in your apology
- when the situation is resolved, take time to reflect on how to avoid a repeated episode in future
- explore best and worst-case scenarios
- have difficult conversations face-to-face
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