EP 088 | HOLIDAY GIFT GIVING

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About this Episode

Design is a competitive industry filled with thousands of designers who create jaw dropping designs. To stand out, it’s vital to create a spectacular service experience—not just during the holidays, but all year round.

In this episode we learn:

  • three key factors to creating a spectacular client experience every day of the year
  • asking for constructive feedback is important to improving your systems
  • how to show appreciation to clients with holiday gifts
  • why a consumable gift or experience may be your best choice
  • to make it personal when it comes to gift-giving

Take Aways

Target your ideal clients and projects, then focus on customer retention and satisfaction. Find out how to Enhance Customer Service and transform your bottom line.


Design Intervention

Ask clients throughout the project: What could make working with us easier? Find out what you can do better, while there is time to make the improvements for your existing clients.

To hire Ashley Uhl for a Service Consultation www.ashleyuhlconsulting.com promo code: BUSINESSOFDESIGN


About Ashley Uhl

Ashley Uhl, owner and founder of Ashley Uhl Consulting, knows the incredible impact that delivering a spectacular experience can have on a business. That’s why her mission is to help designers develop client service plans that allow them to increase their profits, efficiency, and client loyalty.

Ashley’s been cultivating a love for service her entire lifetime. Traveling extensively throughout the world early on in life, she developed an incredible respect, understanding, and interest in the five-star service and hospitality she encountered.

She furthered her interest in service with formal training and work in human relations, sales, and presentations for top professional development company, Dale Carnegie. This allowed her to expand her abilities to both create memorable experiences for customers and prevent conflicts and frustrations from happening between a business and their clients.

While later serving high net worth clients at wealth management firm, Morgan Stanley, and simultaneously decorating her first home, Ashley found her other passion, interior design. But after working on projects with family and friends, she realized that design itself wasn’t her calling. With a nudge from her husband, she decided to combine her love for both service and design. Thus, allowing her to become the first and only service consultant exclusively focused on interior designers.

www.ashleyuhlconsulting.com


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Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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