EP 115 | Never Open Bag with Lori Steeves

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About this Episode

Clients hire an interior design professional for a variety of reasons, but certainly they are looking for direction and guidance. Too often, designers hesitate to make strong recommendations out of fear or a lack of confidence. It’s time to own your projects and confidently make suggestions.

In this episode we learn:

  • a secret weapon to boost your confidence at the presentation
  • too many options are never a good thing
  • it’s ok to hold firm and allow your client to consider your suggestion (don’t rush in to provide another option)
  • amp up your intake to learn more about clients
  • techniques for working through major resistance to ideas
  • how to get a yes out of clients

 


Design Intervention

Lori Steeves says, “In the Business of Design™ 3-day seminar I took back in 2010 Kimberley told me that whatever the situation, whatever is going wrong, you are 100% responsible for creating that situation. WOW, how is it possible that I am always at fault?”

The good news is that you also have the power to change anything you are responsible for and thereby avoid making the same mistake a second time. Now every time something goes wrong, instead of playing “the blame game” I ask myself, “What part did I play in creating this situation?” Maybe I did not make my expectations clear? Perhaps my instructions were too vague? And then we typically put a new system in place to ensure that this does not happen again.


About Lori Steeves

With nearly 20 years of decorating and design experience, Lori Steeves’ energy knows no bounds. Whether it’s taking on new client projects, flipping homes, or designing and opening a café with her husband Jonathan, she never shies away from a creative challenge.

Growing up in a small town in New Brunswick, Lori never dreamed that she could make a living from her innate ability to make things beautiful and collected.

The seedlings of Lori’s design career were planted in Montreal while she was an English Literature and Art History student at McGill University. To pay the bills, she worked as a retail assistant at a home décor store. Her manager spotted her talent for arranging displays and promptly promoted her to a visual merchandising role.

To take her career to the next level, she enrolled in an interior decorating diploma course and accepted a junior designer role at a small interior design firm in Ottawa.

In the year 2000, Lori followed her entrepreneurial heart and founded Simply Home Decorating.

Simply Home Decorating served the Ottawa community for 7 successful years before Lori relocated to North Vancouver where she currently resides with her husband and their daughter, Findlay, and their extended family of pets.

When not transforming clients homes, Lori can be found outside enjoying nature, dreaming of her next European holiday or scheming a fresh creative project.

www.simplyhomedecorating.com


Recommended Learnings:

COURSE: STEP 5: Successful Client Presentations

COURSE: Ideal Client, Ideal Project, Close the Deal


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Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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