Member Question: Hi Kimberley, how do you handle the consultation when the client only wants to discuss 2 rooms and you know it will not take the entire 2 hours? Do you still charge for 2 hours? Also, what if a 2 hour consult is scheduled and paid for but you can only stretch it […]
KIMBERLEY SELDON | Every designer who’s worked on a flat fee basis has experienced the monster that is scope creep. Although the vast majority of …
AYSUN KUCK | If you are eager to turn potential clients into paid ones, then you’ll love hearing what Aysun Kuck has to say about the process ….
SHAI DELUCA-TAMASI | If you’re looking for advice on how to change your clients, you won’t find it here. As the professionals, it’s our job to ….
KIMBERLEY SELDON | You love getting paid without a hassle from your clients, but you hate logging hours. You have a real dilemma. It’s time to resolve this once and for all ….
No one likes it when clients complain about fees. However, it does happen. And when it does, do you have a strategy for steering the conversation to a successful conclusion? First off, you want to handle those situations immediately. Ideally, you’re diligent about logging your hours so when the client has a question you can […]
JANE LOCKHART | Private label branding increases your street cred within the industry, but most importantly in your clients’ eyes. Instead of introducing your ….
Congratulations. You have a client that you really love. You are an ideal fit. Perhaps you’ve already successfully completed a project together and you want to keep the relationship alive so you’ll be top of mind when the next job comes around. Or, you’re in the middle of a small project, it’s going well and […]
We all want to save our clients money wherever possible. We can do that by becoming more efficient at the tasks we perform—having focus and discipline when we shop on the client’s behalf, creating tight back-end systems for obtaining quotes, ordering product, tracking items, and fine-tuning our project management skills. But you can’t save clients […]
We all know a project is not finished until it’s accessorized and styled. But determining a budget for that kind of thing can be challenging. One tip I learned from Gillian Gillies (who is the guest on Podcast EP 005 Styling Matters), is to run through a high-low scenario with clients as you discuss the […]