EP 085 | How Interior Designers Should Apologize to Clients with Kimberley Seldon

November 5, 2018

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How should interior designers handle mistakes, client concerns, and difficult conversations with professionalism?

In this episode, Kimberley Seldon shares practical advice for making apologies that rebuild trust and protect client relationships. When something goes wrong, taking ownership, expressing genuine regret, and addressing the issue directly can help designers move forward with confidence and integrity.

For interior designers, this episode is a reminder that strong leadership includes accountability, clear communication, and a willingness to improve the systems that support your business.

In this episode, we learn:
• Why taking responsibility helps designers become stronger business owners
• How weak systems can create unnecessary risk and client frustration
• Why words like “if” and “but” can weaken an apology
• How reflection helps prevent the same mistake from happening again
• Why exploring best- and worst-case scenarios improves decision-making
• How face-to-face conversations can help resolve difficult situations

 

 

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BOD & You

As interior design professionals, we LOVE our work because it matters so much. We want our clients to get our best every time, because it’s going to affect the way they live for years to come. But doing our best work isn’t possible if we can’t dedicate ourselves to it. And we can’t dedicate ourselves to it if doesn’t earn us a living.

Business of Design® is the best professional advice and business coaching available, and it’s just for you. Our mission is to liberate your talent and skill by showing you how to run a business that supports you, empowers you, and lets you love your work again.

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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