EP 225 | Setting Client Boundaries in Interior Design with Shoshana Gosselin
June 8, 2021
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What happens when a great interior design project starts going off the rails because a client wants to change the rules?
In this episode, Kimberley Seldon is joined by Shoshana Gosselin to unpack a “sticky” client situation that shifted from smooth and successful to stressful after changes in protocol and expectations.
This candid conversation explores why strong boundaries, written procedures, and difficult conversations early in the process are essential for protecting both the project and the designer.
If you’ve ever struggled to say no to a client or felt pressure to bend your own rules, this episode will reinforce why your process matters.
What you’ll learn in this episode:
• Why client procedures and expectations should always be documented
• How changing protocols mid-project creates unnecessary complications
• Why saying no can protect the success of the project
• The importance of having difficult conversations early
• How strong boundaries improve client relationships and project outcomes
• Why respecting your own process builds confidence and professionalism
Design Intervention
Every time you say yes to someone, you say no to someone else. So, make sure the ‘yes’ person is worth your time.
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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.