EP 384 | The Customer Is Not Always Right with Kimberley Seldon

July 9, 2024

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What do you do when you find yourself with clients who want you to provide everything on their wish list for a fixed amount? They have a budget in mind, and it seems reasonable to them that you should be able to stretch their budget to include everything. Hmmmmm. Let’s hear how Kimberley solved this issue on a recent project.   

In this episode we learn:

  • clients are not expert in running design projects, you are
  • tell them how to spend their money in a satisfying way
  • remind them how indecision costs them money
  • forget the kids’ rooms, take care of mom and dad first
  • the budget and the wish list never match

 

DESIGN INTERVENTION

The client’s budget and the client’s wish list are never in alignment. It’s my job, as the expert, to price the client’s wish list. Once I give the client a realistic budget for the whole wish list, they’ll be in a better position to make good decisions.

 

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Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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