EP 027 | How Interior Designers Handle Difficult Client Types with Kimberley Seldon

September 25, 2017

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Every interior designer has encountered them: the client who wants everything immediately, the client who can’t make a decision, or the client who disappears for weeks and then suddenly expects instant action.

In this episode, Kimberley Seldon shares practical strategies for identifying common client behaviors and responding in ways that protect the project, the relationship, and your sanity. By understanding client archetypes and setting clear expectations, designers can reduce frustration and create smoother project experiences.

For interior designers looking to improve communication and manage challenging client situations with confidence, this episode offers actionable advice you can put to work immediately.

In this episode, we learn:
• How to identify common client personality types and behaviors
• Strategies for managing clients who demand immediate results
• How to work effectively with indecisive clients without delaying the project
• What to do when clients disappear and then suddenly want to move forward
• Why systems and clear expectations reduce client-related stress
• How confident communication helps keep projects on track and relationships intact

 

Take Aways

EP 027 was inspired by a Bored Panda column. Thanks Gloria of Post Architecture for the idea!

BOD & You

As interior design professionals, we LOVE our work because it matters so much. We want our clients to get our best every time, because it’s going to affect the way they live for years to come. But doing our best work isn’t possible if we can’t dedicate ourselves to it. And we can’t dedicate ourselves to it if doesn’t earn us a living.

Business of Design™ is the best professional advice and business coaching available, and it’s just for you. Our mission is to liberate your talent and skill by showing you how to run a business that supports you, empowers you, and lets you love your work again.

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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