EP 326 | Client Communication for Interior Designers with Kimberley Seldon

May 30, 2023

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What can three real project emails teach you about running a better interior design business?

In this episode, Kimberley Seldon randomly selects three emails from her inbox and shares what they reveal about project management, client communication, and decision-making in an active design firm.

From high-stakes requests to trade updates and important details hiding in plain sight, this episode is a practical reminder that strong communication systems are essential to profitable, professional interior design work.

If you want to manage projects with more clarity and fewer surprises, this episode will help you sharpen how you read, respond, and communicate.

What you’ll learn in this episode:

  • Why project emails often contain high-stakes requests for decisions
  • How to use trade updates as the basis for client communication
  • Why reading every email twice can help prevent costly mistakes
  • How small details can impact timelines, budgets, and client trust
  • Why strong communication habits support a more professional design business

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Thank you to our Sponsor!

Daniel House Club

Over the last year, Daniel House Club has helped interior designers save over $2.3 million in their furniture procurement. With Daniel House Club, trade professionals no longer need to jump through hoops or remember hundreds of logins to profitably source from the brands they love most. Club members enjoy access to over 150 vendors at the best trade prices in the industry all in one place. Daniel House Club’s mission is to be the quickest place for interior designers to FIND and BUY what they are looking for. And it’s fulfilling this mission.

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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