EP 343 | The Office Manager with Hilaire Martin

September 26, 2023

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So many design professionals dream of hiring an office manager to, well, manage the office day-to-day. What’s that like? What are the benefits and challenges of adding this person to your team? What should you pay for the service? Should this person be a designer? In this episode, non-designer Hilaire Martin, answers all these questions and more.

In this episode we learn:

  • what’s the difference between a COO and an Office Manager
  • what size firm would benefit from an office manager
  • be honest with yourself, it’s OK if your current process isn’t working
  • map out your internal process, especially the client facing side of your business
  • good motivation vs. bad motivation for hiring an office manager
  • start small and identify one area you want to improve
  • define what you want to accomplish for that one area
  • celebrate the small and big wins



You have a voice and a story to tell. Never underestimate what you offer to the world. You are a true gift.


About Hilaire Martin

Hilaire is a southern girl at heart. She’s filled with compassion, has a little bit of sass but mostly grit and a whole lot of heart. She grew up in the design industry and has been around designers her whole life. She joined her mother’s interior design firm in 2008 and never looked back. She is currently the COO at Design Lines Signature and as of this July 2023, she is launching her own company called “Four E & Company.”


Four E & Company www.foureandcompany.com

Facebook | Design Lines Signature and Four E & Company

Instagram | @designlinessignature and @foureandcompany


Thank you to our podcast sponsor, Daniel House Club!

Founded in 2015 by brothers Alexander and Peter Spalding, Daniel House Club is a transformative, to-the-trade and consumer marketplace that simplifies the business of interior design. The e-commerce platform streamlines the product sourcing process and enables interior designers to experience greater creative freedom and financial success by shopping over 150 brands at up to 50% off for Pro+ trade members, all in one place.

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