EP 290 | Client-Facing Procedures with Janeen Laudenback

September 13, 2022

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Following the Business of Design® 15 Step Project Management Strategy takes the guesswork out of project management and allows you to deliver on time, on budget results, every time. The BOD™ 15 are a series of client-facing protocols, but behind the scenes there is a lot more to consider to run your business. These are your team-facing procedures.

In this episode we learn:

  • what team-facing procedures are
  • why team-facing procedures are important
  • the key is communications
  • when to discuss policies and procedures with your team
  • how to create an effective onboarding process for new staff / contractors

 

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About Janeen Laudenback

Director of Leadership & Engagement

Janeen Laudenback is the Program Specialist for Business of Design, and is responsible for developing program content for a variety of BOD learning platforms.  She is a graduate of California State University, Long Beach, earning a Bachelor of Arts degree in Recreation and Leisure Studies and the University of LaVerne, earning a Master of Science degree in Leadership and Management.  She has worked for Business of Design in various roles since 2006.

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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