EP 334 | Interior Design Client Experience: Put Clients First with Aashita Chadha
July 25, 2023
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What if your entire business was built around truly prioritizing the client?
In this episode, Kimberley Seldon is joined by Aashita Chadha, who shares how she transformed frustration with poor industry practices into a design firm centered on exceptional client experience.
From communication to transparency, this conversation highlights how putting clients first can differentiate your business and create more enjoyable, successful projects.
What you’ll learn in this episode:
- How empathy improves the client experience and project outcomes
- Why proactive communication builds trust and reduces stress
- How keeping clients informed strengthens relationships
- Why answering questions before they’re asked sets you apart
- How storytelling can help clients trust your design decisions
- Why adapting your communication style leads to better results
DESIGN INTERVENTION
Always ask yourself, what is the experience you are trying to bring to your client? Stay true to that goal.
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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.