EP 002 | Handling Difficult Clients Like a 90’s Action Hero with Dr. Ganz Ferrance

March 28, 2017

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Want to handle difficult clients and challenging situations with total authority? Well then, channel your inner 90’s action star (think Steven Segal)! Using a simple and effective technique, you can diffuse any challenging situation and turn an uncomfortable exchange into an affirming and positive step forward in your relationship. The bonus: this technique works with friends and family too.

In this episode we learn:
– how to diffuse a bad situation that is escalating.
– stress-reducing strategies that will keep you in top-shape for the challenging work you do.
– why hiring a coaching and/or psychologist is a sign of strength.
– 5 reasons you absolutely should charge more money.

 

Take Aways

5 Reasons you Should (really!) Raise your Rates

  1. Own your expertise.
  2. The right fee builds a better design business.
  3. When you feel better, you perform better. (Higher fees feel good!)
  4. You owe it to your family.
  5. People will treat you in the way you’ve asked to be treated.

Dr. Ganz Ferrance holds a Ph.D. in Counseling Psychology and an M.A. in Developmental and Educational Psychology from Andrews University in Michigan. In addition, he is the former Public Education Coordinator as well as the former Vice-President of the Psychologist’s Association of Alberta. For over 25 years he has been helping individuals, couples, families, and corporations reduce their stress, improve their relationships and enjoy more success.

“Dr. Ganz” is a favorite of the media and over the past 12 years has been interviewed by The Edmonton Journal, CBC Radio, 630 CHED, Good Morning Canada, CTV News, Psychology Today, Ebony Magazine and many more media outlets.  He has also been a regular “Health and Lifestyle” panel expert on Alberta Primetime for over 5 years. His deep belief in “positive psychology” helps you be your very best. Dr. Ganz presents his information in a straight-forward, down-to-earth, no-nonsense way.

Dr. Ganz prides himself on being a fellow “work-in-progress” and does not presenting anything that he has not personally put his blood, sweat and tears into. This approach has made him a sought-after public speaker—with audiences in the United States and Canada enjoying his fun, engaging, and life-changing presentations on beating stress and building superior relationships.

www.doctorganz.com

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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