EP 160 | Talking to Interior Design Clients During Uncertain Times with Maricke Emanoilidis

March 30, 2020

Listen Now

How should interior designers communicate with clients during times of uncertainty and change?

In this episode, Kimberley Seldon speaks directly with client Maricke Emanoilidis to better understand what clients are thinking, feeling, and needing from their designers during challenging times.

Rather than making assumptions, Kimberley explores how honest communication, empathy, and thoughtful leadership can help interior designers maintain strong client relationships, navigate difficult conversations, and continue moving projects forward with confidence.

In this episode, we learn:
• How to guide clients who are ready to move forward with design projects
• Why preparing clients for potential future challenges helps build trust
• How to diplomatically address overdue invoices and payment conversations
• Why designers should avoid assuming what clients are thinking or willing to do
• How humor and levity can soften difficult conversations
• Why vulnerability and honesty strengthen client relationships
• How thoughtful communication helps interior designers lead with confidence during uncertainty
• Why empathy and transparency improve both the client experience and long-term business relationships

 

Maricke Emanoilidis is mother to four young children, all under the age of 13. Today, they are all at home, taking online classes. Formerly, Maricke was an HR Senior Manager and that role led her to be certified as an organizational and personal coach.

Subscribe to the Podcast

Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

|