EP 045 | How Interior Designers Create a Successful Client Reveal with Kimberley Seldon

January 29, 2018

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The client reveal is one of the most exciting moments in any interior design project—but it’s also one of the most important.

In this episode, Kimberley Seldon shares strategies for creating a memorable and successful reveal experience. From proper project sequencing to managing client expectations, Kimberley explains why a great reveal doesn’t happen by accident. It is the result of following a proven process from the very beginning of the project.

For interior designers looking to elevate the client experience and ensure every project ends on a high note, this episode offers practical guidance you can apply immediately.

In this episode, we learn:
• Why a successful client reveal depends on following the entire project management process
• How skipping critical steps creates problems later in the project
• Why having clients onsite during installation can undermine the reveal experience
• How STEP 11 fits into the BOD™ 15 Step Project Management Strategy™
• What types of gifts are appropriate and meaningful for a client reveal
• How a well-executed reveal strengthens client satisfaction and generates referrals

 

DESIGN INTERVENTION

Kimberley’s advice:

You can’t run a marathon your first day out on the track. Likewise, it’s impossible to create projects that run smoothly or end strong if you start with STEP 11. Make sure to cover the basics in each step to build on your successful project management strategy.

 

BOD & You

As interior design professionals, we LOVE our work because it matters so much. We want our clients to get our best every time, because it’s going to affect the way they live for years to come. But doing our best work isn’t possible if we can’t dedicate ourselves to it. And we can’t dedicate ourselves to it if doesn’t earn us a living.

Business of Design™ is the best professional advice and business coaching available, and it’s just for you. Our mission is to liberate your talent and skill by showing you how to run a business that supports you, empowers you, and lets you love your work again.

 

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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