EP 077 | More Mistakes with Ruxana Oosman – Part 2
September 10, 2018
More mistakes? Yup. We’ve all made them. In this episode, a continuation of EP 070, we are going to hear from another Business of Design™ member on mistakes she’s made as well as how to own them, how to solve them and how to avoid them.
In this episode we learn:
– get a great script to vet clients
– take control of when you onboard clients
– to let yourself consider, what’s the worst that can happen, as a way to keep yourself calm
– to make an apology without a lot of fuss or drama
– always do a debrief at the summation of a project
– consider giving potential hires a task to complete as part of the interview process
If you don’t have a proper intake process, sign up for a short and powerful coaching package: Sales and Design Consultation Training with Aysun Kuck. Find out more…
Ruxana Oosman says, “Get comfortable with your numbers. Understand your profit and loss. Understand profit margin, not just overall, but by job and by category of goods.”
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