EP 078 | Role Play, KS On The Spot with Michelle Binette
September 17, 2018
About this Episode
Role-playing is one of the most effective tools for increasing your confidence. By having rote answers that you’ve rehearsed and memorized, you can answer questions that sometimes feel intimidating. In this episode, BOD member, Michelle Binette, turns the tables on Kimberley by asking typical client questions. Some of the answers may surprise you.
In this episode we learn:
– when a potential client phones, sell the consultation, not the project
– how to prevent clients who do not have a sufficient budget from calling, or to prompt them to increase the budget once they do call
– how to ask clients for the job
– how to say no to the wrong client/project
– a reasonable amount to charge with a living room decorating project
– why it’s important to read your contract to the client (line by line!)
Consider a short and powerful coaching session to boost confidence during your initial call with clients: Sales and Design Consultation Training with Aysun Kuck. Find out more…
Consider role-playing to gain confidence in dealing with client questions.
Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.