EP 347 | Interior Design Client Experience: Stop Making Clients Do the Work with Kimberley Seldon

October 24, 2023

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Are you accidentally making your clients work for you?

In this episode, Kimberley Seldon challenges a common mistake that undermines a luxury interior design experience: asking clients to handle tasks that should be managed by professionals. From measuring to sourcing to logistics, even small requests can shift the burden—and the perception of your value.

If you want to deliver a high-end, seamless experience, this episode will help you rethink your role and elevate your service.

What you’ll learn in this episode:

  • Why asking clients to handle tasks weakens your professional position
  • How to identify where you’re “passing the monkey” to your client
  • Why even simple requests can negatively impact the client experience
  • How anticipating needs makes you look like a true expert
  • What it takes to deliver a luxury, full-service design experience

TAKE THE NEXT STEP

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Thank you to our podcast sponsor, Daniel House Club!

Founded in 2015 by brothers Alexander and Peter Spalding, Daniel House Club is a transformative, to-the-trade and consumer marketplace that simplifies the business of interior design. The e-commerce platform streamlines the product sourcing process and enables interior designers to experience greater creative freedom and financial success by shopping over 150 brands at up to 50% off for Pro+ trade members, all in one place.

Join as a Pro+ member today and get 50% off your membership. JOIN TODAY >>

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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