Do you love a good action flick? I do. Especially the old-school ones. Life seemed simpler then. Bruce Willis, good guy. Interchangeable villain, bad guy. Well, I’m no action hero and I have no desire to fight some bad guy with the fate of the world resting on my shoulders. But, from time to time, […]
Want to handle difficult clients and challenging situations with total authority? Well then, channel your inner 90’s action star (think Steven Segal)! Using a simple and effective technique, you can diffuse any challenging situation and turn an uncomfortable exchange into an affirming and positive step forward in your relationship.