EP 033 | Managing Client Expectations with Kimberley Seldon

November 8, 2017

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Failing to manage the client’s expectations is a sure-fired way to destroy project harmony. In this one-on-one podcast with Kimberley, she reviews techniques and systems for efficient and effective communication with clients.

In this episode we learn:
– the number one reason you get fired
– specific moments when stating the truth is imperative
– why it’s ok to be busy
– how to take back control of your personal life
– healthy boundaries for healthy interactions

 

Take Aways

Develop a specific strategy for staying ahead of the client questions. A weekly (or more frequent) check-in can assure your client that you are on the job and everything is under control.

BOD & You

As interior design professionals, we LOVE our work because it matters so much. We want our clients to get our best every time, because it’s going to affect the way they live for years to come. But doing our best work isn’t possible if we can’t dedicate ourselves to it. And we can’t dedicate ourselves to it if doesn’t earn us a living.

Business of Design™ is the best professional advice and business coaching available, and it’s just for you. Our mission is to liberate your talent and skill by showing you how to run a business that supports you, empowers you, and lets you love your work again.

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Legal Disclosure | This podcast is for educational purposes only and provides general business advice for interior designers and design professionals. It is not intended as individual legal, accounting, or professional guidance. Kimberley Seldon and Business of Design® make no guarantees regarding accuracy and are not liable for how information is used. Strategies shared may not apply to every situation—listeners should seek qualified legal, financial, or professional advice before making business decisions. References and resources mentioned may change over time.

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