EP 024 | Mistakes, I’ve Made A Few with Kimberley Seldon

September 7, 2017

Listen Now

 

About this Episode

If you are a design professional and you are managing projects on behalf of clients, you are going to deal with mistakes—lots of them. Since it’s not possible to avoid all mistakes, then doesn’t it make sense that that so focus on managing that professionally. I’m not being glib about mistakes – they are simply a fact.

In this episode we learn:
– mistakes happen
– why the complexity of the work makes errors inevitable
– the interior design professional cannot prevent every mistake from happening
– what matters most is how the professional manages errors and missteps
– which errors are billable, and which are non-billable

 

Take Aways

Mistakes are inevitable. It’s how we manage these errors and missteps that matters most to clients. Here are some questions to consider.

  • Do we look for a remedy that best serves the client?
  • If the mistake is ours, can we accept responsibility and be honest about it?
  • Can we honestly say that someone else’s mistake was 100% out of our control? Or did we have a part in that error too?
  • When we are at fault, in any way, is there a system we could introduce that would prevent us from ever making the same mistake—or one like it, again?

 

BOD & You

As interior design professionals, we LOVE our work because it matters so much. We want our clients to get our best every time, because it’s going to affect the way they live for years to come. But doing our best work isn’t possible if we can’t dedicate ourselves to it. And we can’t dedicate ourselves to it if doesn’t earn us a living.

Business of Design™ is the best professional advice and business coaching available, and it's just for you. Our mission is to liberate your talent and skill by showing you how to run a business that supports you, empowers you, and lets you love your work again.

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