EP 355 | Fixing Operational Gaps with Hilaire Martin

December 19, 2023

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Uncovering operational gaps within a business is easy, right? Every time something goes wrong, you’ve found another one. Implementing frameworks to support workflow is the only solution. It works. But it takes time to make the changes that will provide you with a business that supports the lifestyle you deserve and desire.

In this episode we learn:

  • be honest with yourself and let go of procedures or habits that aren’t working
  • map out the client facing side of your business, by implementing the systems and procedures which should be part of your operations manual
  • start small by focusing on ONE area you want to improve
  • define what you want to accomplish for that ONE area
  • celebrate the small wins and they will snowball into large ones
  • accept that you need to change how you are currently working



You have a voice and a story to tell. Never underestimate what you offer to the world. You are a true gift.

About Hilaire Martin

I am a southern girl at heart – filled with compassion, a little bit of sass but mostly grit and a whole lot of heart. I quite literally grew up in the industry and have been around designers my whole life. I professionally joined my mother’s interior design firm back in 2008 and never looked back. I am currently the COO at Design Lines Signature and as of this July 2023 I am launching my own company called “Four E & Company.”


Facebook | Design Lines Signature and Four E & Company

Instagram | @designlinessignature and @foureandcompany

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