EP 115 | Never Open Bag with Lori Steeves
June 3, 2019
About this Episode
Clients hire an interior design professional for a variety of reasons, but certainly they are looking for direction and guidance. Too often, designers hesitate to make strong recommendations out of fear or a lack of confidence. It’s time to own your projects and confidently make suggestions.
In this episode we learn:
- a secret weapon to boost your confidence at the presentation
- too many options are never a good thing
- it’s ok to hold firm and allow your client to consider your suggestion (don’t rush in to provide another option)
- amp up your intake to learn more about clients
- techniques for working through major resistance to ideas
- how to get a yes out of clients
Lori Steeves says, “In the Business of Design™ 3-day seminar I took back in 2010 Kimberley told me that whatever the situation, whatever is going wrong, you are 100% responsible for creating that situation. WOW, how is it possible that I am always at fault?”
The good news is that you also have the power to change anything you are responsible for and thereby avoid making the same mistake a second time. Now every time something goes wrong, instead of playing “the blame game” I ask myself, “What part did I play in creating this situation?” Maybe I did not make my expectations clear? Perhaps my instructions were too vague? And then we typically put a new system in place to ensure that this does not happen again.
Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.