Lots of you have heard me talk about my Aysun. I call her my Aysun because frankly I cannot live without the invaluable service she provides me and my company. Aysun answers my phone, she signs potential clients up for paid consultations (and so much more!). And because she’s been doing it for so long […]
We love our Business of Design community, but we also love those suppliers, manufactures and retailers who support us. We can’t do our jobs without these key suppliers. As the business owner, it’s important that we acknowledge our trades and suppliers on a regular basis, pointing out all that goes right on projects. Of course, […]
We ❤️ our members. Thank you Brooke Hatfield of Vancouver who suggested this week’s podcast on tracking your hours. Brooke, this one’s for you and our entire community of peers.
No one likes it when clients complain about fees. However, it does happen. And when it does, do you have a strategy for steering the conversation to a successful conclusion? First off, you want to handle those situations immediately. Ideally, you’re diligent about logging your hours so when the client has a question you can […]
We recently received this question from one of our members… Q: I recently upped my consult fee significantly and got my first pre-paid meeting [at the new price!]. With this new build specification request [I am not normally familiar with] I’m still struggling. What if I turn up and get caught on not knowing something about […]
It may seem like a cushy TV job is guaranteed fame, but these days, that just isn’t the case. Sure, media coverage can boost your profile within the industry and in the eyes of the all-important client, but it’s no shortcut to success. There’s still plenty of hard work ahead. Take Karl Lohnes, you may […]
Have you ever quoted a flat fee based on 30 hours and the project ended up taking 60? How can something like that happen? Kimberley gets honest about how she’s been there, done that and how easily it can happen to you. Want more on Flat Fees? Listen in.
Letting go of items that have sentimental to you can be challenging. Just ask me about the pink flamingo. When Our family moved from a big house into a smaller condo, I struggled, just like my clients sometimes do, with letting go of items. That lead me to hire expert help and I called Downsizing […]
Congratulations. You have a client that you really love. You are an ideal fit. Perhaps you’ve already successfully completed a project together and you want to keep the relationship alive so you’ll be top of mind when the next job comes around. Or, you’re in the middle of a small project, it’s going well and […]
If you’ve worked predominately on hourly fee contracts—billing customers after the fact for tasks that are already completed—you know that business model is not without its flaws. Clients often balk at fees, wondering how they added up so quickly, or express genuine alarm that they had no idea how expensive the process would be. Sometimes they demand you […]