EP 290 | Client-Facing Procedures with Janeen Laudenback

September 13, 2022

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Following the Business of Design® 15 Step Project Management Strategy takes the guesswork out of project management and allows you to deliver on time, on budget results, every time. The BOD™ 15 are a series of client-facing protocols, but behind the scenes there is a lot more to consider to run your business. These are your team-facing procedures.

In this episode we learn:

  • what team-facing procedures are
  • why team-facing procedures are important
  • the key is communications
  • when to discuss policies and procedures with your team
  • how to create an effective onboarding process for new staff / contractors



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About Janeen Laudenback

Director of Leadership & Engagement

Janeen Laudenback is the Program Specialist for Business of Design, and is responsible for developing program content for a variety of BOD learning platforms.  She is a graduate of California State University, Long Beach, earning a Bachelor of Arts degree in Recreation and Leisure Studies and the University of LaVerne, earning a Master of Science degree in Leadership and Management.  She has worked for Business of Design in various roles since 2006.

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