EP 290 | Client-Facing Procedures with Janeen Laudenback

September 13, 2022

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Following the Business of Design® 15 Step Project Management Strategy takes the guesswork out of project management and allows you to deliver on time, on budget results, every time. The BOD™ 15 are a series of client-facing protocols, but behind the scenes there is a lot more to consider to run your business. These are your team-facing procedures.

In this episode we learn:

  • what team-facing procedures are
  • why team-facing procedures are important
  • the key is communications
  • when to discuss policies and procedures with your team
  • how to create an effective onboarding process for new staff / contractors

 

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About Janeen Laudenback

Director of Leadership & Engagement

Janeen Laudenback is the Program Specialist for Business of Design, and is responsible for developing program content for a variety of BOD learning platforms.  She is a graduate of California State University, Long Beach, earning a Bachelor of Arts degree in Recreation and Leisure Studies and the University of LaVerne, earning a Master of Science degree in Leadership and Management.  She has worked for Business of Design in various roles since 2006.

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Legal Disclosure | This podcast is for educational purposes only and should not be used for any legal decisions. Kimberley Seldon Design Group, Kimberley Seldon Productions Inc., Kimberley Seldon Design and Media, Inc., Business of Design™, or any of its affiliated companies or staff is not responsible for any errors or omissions effecting accuracy in any content, and they will not be held liable for the use or misuse of information, facts, details or any other aspects should there arise any defects, errors, omissions or perhaps inaccuracies. Extensive research has been conducted to put this podcast together for the purpose of educating our industry in order to better serve the public. Care has been taken to acknowledge ownership of copyrighted material. The advice and strategies contained herein may not be suitable for every situation. This work is offered with the understanding that we do not render any legal, accounting or other professional advice. Seek the advice of a lawyer and/or other competent professional person in all matters of law. Further, listeners should be aware that internet websites mentioned may change or disappear between when this was recorded and when it was listened to.

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